Terms & Conditions
(Order before Monday 5pm for pick up the following Wednesday and Thursday) Orders need to made online by the designated time each week to be ready for same week pick up. Please view our Ordering Page for our current cut off times. By placing an order online, you agree to adhere to these Terms & Conditions.
We may use your personal information such as phone number & email address to contact you to clarify anything about your order.
Pick Up Policy
Meals are available for pick up from our kitchen location at Headland Golf Club, 65 Golf Links Drive, Buderim 4556 on Wednesdays and Thursdays between the hours of 11am-2pm. There are no cash facilities at our kitchen so orders for pick-up meals must be pre-ordered and paid for prior to pick-up.
Vival Catering takes care to ensure optimum safety during the preparation of all food products.
It is the responsibility of the customer to review and strictly adhere to the cooking and storage instructions on products to ensure food safety. Vival Catering accepts no liability for a reaction from consuming our products if storage and food preparation instructions are not adhered to by the customer. Allergen Advice: Vival Catering take care to avoid cross-contamination of known allergens in our food products, but can not guarantee that our products will be 100% allergen free. If you have a severe allergy please advise &/or do not use this service. Where items are listed as free of known allergens on the website (ie gluten, nuts), these items have not had the allergens added, but there is a chance of trace amounts. Allergen Advice will be clearly marked on items upon receipt.
Refund & Returns Policy
The Refund & Returns Policy covers refused and returned orders due to system error and customer error.
This refund policy does not apply to goods which have been open, used or damaged after delivery, or if any attempt has been made to alter the product, or if a customer has been unable to collect their meals from pick-up point.
If a customer is unable to pick up their meals on their stated day, it is then the customers responsibility to contact Vival Catering to arrange another suitable time to pick up your order.
Vival Catering accepts no liability for the deterioration of your meals during this time.
Vival Catering takes all care to keep allergens out of certain meals. However, we cannot and do not guarantee that any allergen won’t be present in a dish. We do not recommend our meals to anyone with a known reaction to any allergen. Please review the ingredients for each meal before purchasing. Vival Catering accepts no liability for an allergic reaction from consuming our products.
In some cases, Vival Catering meals may be delivered by a third party, upon the request of the customer. This includes group orders being picked up by one person. We will provide any personal information that is reasonably required to deliver your order. This includes but is not limited to name, address & phone number. Vival Catering takes no responsibilty for damage that may occur to these meals during transit by the third party.
Changes to this policy
Vival Catering may make changes to this policy at any time. Our website will be updated and this policy should be reviewed by customers frequently.
Customers are required to give 24 hours notice (prior to and excluding deliver day) to cancel an order they have made.